When you lend money and provide credit, you put yourself in a vulnerable position. Smart lenders minimize their credit risk by knowing exactly what they are getting into, and how predictable they can forecast activity on the loans. To boost the quality of the overall loan portfolio, lending firms need to reset their value focus and digitize their credit risk management process.
Financial sector is becoming increasingly competitive and facing several threats from various areas. Threats like, those coming from regulators, the expectations of investors, emergence of new competitors, expectation of customers who expect to access funds and make loan requests through a multitude of digital channels, all put the lenders in weak position.
To withstand all these threats, it is high time for lending firms to implement digital technology on credit risk management.
Digital Expectations
Digitalization offers huge potential to improve credit risk management. It is likely to result in more transparency of risk assessment. It allows banks to make rapid assessments of the credit worthiness of applicants quickly.
Though digitization is on top of the agenda, many firms find their digital initiatives struggle to deliver results. Either they stay small and marginalized, or transformation programs get mired in debate and move so slowly that the organization runs out of patience. Only 17% of banks and credit providers currently offer mobile account opening. While 35% of organizations still have no plans to allow account opening via mobile devices, this rises to 47% among small community banks. Larger banks and credit unions are much more likely to be trying to keep up. If lending firms or small credit bureaus fall by the digital wayside, this may not be good news for consumers in the long term.
Trends that are transforming financial industry and make digitization a ‘must-have’
- Changing customer expectation. Customers demand for online and mobile experience. Mobile payments are expected to grow four times by 2020
- New regulations and increased enforcement action
- The growing importance of strong data management and advanced analytics
- New digital attackers disrupting traditional business models
- Increasing pressure on costs and returns, especially from financial-technology (fintech) companies
Going Digital: The approach
Digitization of a traditional lending firm is like redesigning an aircraft while flying. The organization’s leaders need to have a high degree of belief in the digital future and determination to see it through, to endure such surgical changes while continuing to deliver quarterly performance. The whole organization needs to be involved. Line managers need to champion the redesign and its implementation in spirit. Most importantly, digital technology throws up opportunities for radical new ways to run a process. The new process could pose new risks that are not envisaged earlier. So, the only way to go about digitization is to create multidisciplinary teams that are collectively responsible end to end, i.e. from design to full-scale roll-out.
When developing or re-designing the digital strategy, financial institutions should consider:
Customer demand: Organizations need to develop a much deeper understanding of their customers and build a value proposition that addresses the needs of the target audience. Every new design and development should start with the customer and work back, focusing on their experience, needs and satisfaction.
An effective digital experience delivery: The future is real-time, relevant, personalized, and interactive. Delivering this experience requires a modernized organization with fully automated processes and driven by data — geared for speed and customer centricity.
Digital monetization: Every interaction or initiative must drive value in the form of a better customer experience, revenue growth or both. This requires a new approach to product development, distribution, staff capabilities and organizational culture.
Risk and compliance management: The challenge for FIs is to revise the role of internal legal, risk, and compliance teams to be innovation partners and ensure digital initiatives can move forward in a balanced way.
Digitizing credit risk management allows lending firms to withstand new pressures and create value. It can bring value in areas like sales and planning, mortgage process and insight and analysis. Digital credit risk management uses automation, connectivity and digital delivery and decision making to create values in protecting revenue, reduce cost of risk mitigation and reduce operational cost.
How Insight consultants can help you in digitizing your credit risk management process
We help financial institutions manage risk along the entire credit value chain, addressing challenges and opportunities related to origination and underwriting, credit portfolio management, loss mitigation, and credit modeling and advanced analytics. We can help you to develop, test, and deploy new business models. In the journey of digital transformation, we will walk along with you to identify the right mix of sustaining, adjacent, and disruptive innovation based on your growth ambitions and risk profile. We can assist you in redesigning your customer journeys, using automation and advanced analytics and there by improve your customer experience and grow lending volumes without compromising credit quality.
The ever-changing, heavily-regulated, and competitive landscape of the lending sector demands solutions that are highly flexible and will provide organizations with the kind of operational agility required to not only achieve business objectives, but also ensure regulatory compliance.
At Insight Consultants, we recognize and understand the challenges industry faces, and we harness our technical expertise and industry experience to build and maintain next-generation lending platforms and business solutions across the mortgage lending life cycle. Our in-depth mortgage industry experience helps us to craft flexible solutions that keep up with industry trends and organizational objectives.
We have technical expertise in building cutting-edge software applications for both small mortgage lenders and medium financial product companies, which uniquely positions us to help deliver desired results. We look at a client’s business problem in a systematic manner that eventually gives both, Insight Consultants and the client, a clear view of what’s required and why, what needs to be done about it, and how its impact in your organization can be measured for success.
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