Loan processing is often a complicated and time-consuming process. It works with multiple partners and business providers. Before its completion, on an average, it will take 20-30 days to close a loan. But today’s customer expects fast, seamless and hassle-free access to loan services at a time, place and channel of their choice. They seek loan products that suit their specific needs, products that are available on their preferred channel and are offered to them with super-fast approvals. With a volatile market and changing lender landscape, the opportunity to create value depends on the quality of the customer experience.
Automation for faster loan processing
The need for process automation is significant to increase productivity, reduce operational costs, minimize human errors, and provide better user / consumer experiences. Lenders have many opportunities to automate the mortgage origination process and transform the traditional method of processing through digital solutions.
Automation fulfils the customers’ need for convenience, and at the same time offers lending firms many new opportunities for growth, both top line and bottom line.
Automation can fasten loan processing time. It can be implemented right from the application stage to data collection and verification.
- Automate data capture and data collection events
- Enable digital verification processes throughout the loan cycle
- Automate processing and underwriting events completely
- Automate the document generation process (e.g. initial disclosure, closing disclosures, etc.) and enable digital delivery of the same
- Enable real-time integration of all associated parties with loan origination system (LOS) for exchanging data between applications
- Introduce e-closing, recording and vaulting options. Provide online collaboration with settlement agents, counties, notaries, etc.
- Enable automated workflow models in the LOS to complete events automatically
- Ever-changing regulations
- Misrepresenting multiple processes involved while using different business information systems
- Maintaining compliance to reduce risk exposure
- Ensuring accountability within the processes and sub-processes